he77 FAQ – Answers for Pakistani Players

Yes. You must be at least 18 years old to register and play on he77. This is a firm requirement that applies to all players without exception. Age verification is carried out before your first withdrawal is processed. Accounts found to belong to under-18s are permanently closed.

No — each person is allowed one active account only. Duplicate accounts are a breach of the Terms and Conditions and result in all linked accounts being suspended, with balances forfeited. If you believe you've accidentally created a second account, contact [email protected] to resolve it before it causes a problem.

On the Login page, click "Forgot password?" and enter your registered email address. A reset link will be sent to your inbox — click it, set a new password and you're back in. If the email doesn't appear within a few minutes, check your spam folder. If you've lost access to the registered email altogether, email [email protected] with your name and phone number and the team will help verify your identity and restore access.

You can register, deposit and play without immediately submitting identity documents. Verification (KYC) is required before your first withdrawal is processed. Having your CNIC ready speeds up that step significantly — most verification requests are completed within a few hours. Verification is a one-time process on your account.

he77 supports JazzCash, Easypaisa, Raast, standard Bank Transfer, debit cards and credit cards. All transactions are processed in PKR — there is no currency conversion or foreign exchange fee. JazzCash and Easypaisa are the fastest options and are the most commonly used by Pakistani players.

JazzCash and Easypaisa deposits are processed instantly in the vast majority of cases. Once the transaction is confirmed on the wallet side, the PKR amount appears in your he77 balance within seconds. If a deposit hasn't appeared after five minutes, check whether the transaction was confirmed on your JazzCash or Easypaisa app. If it shows as successful there but hasn't credited, contact [email protected] with the transaction reference.

Yes, there is a minimum PKR deposit amount which is shown in the cashier section of your account. The minimum is set to keep the platform accessible for players at all budget levels. Details of current minimum amounts for each payment method are available in the cashier once you are logged in.

Yes. Deposit limits are available in the Responsible Gaming section of your account settings. You can set a daily, weekly or monthly limit in PKR. Reducing a limit takes effect immediately. Increasing a limit carries a waiting period before it activates — this is intentional so that players who want to reduce their spend can do so instantly, while increases require a considered pause. See the Responsible Gaming page for full details.

Log in to your account and go to the cashier section. Select Withdraw, choose your preferred method (JazzCash, Easypaisa, Raast or Bank Transfer), enter the PKR amount and confirm the request. Your identity verification must be complete before your first withdrawal is processed. Once verified, subsequent withdrawals are typically faster.

JazzCash and Easypaisa withdrawals are typically processed within a few hours once approved. Bank Transfer and Raast withdrawals may take one to three working days depending on your bank. VIP players in higher tiers benefit from priority withdrawal processing which reduces waiting times. If your withdrawal has been pending beyond the normal timeframe, contact [email protected] with your withdrawal request reference.

Withdrawals may show as pending for a few reasons: identity verification is still being processed on your account, the withdrawal is within the normal processing window for the selected method, or additional checks are being conducted for security purposes. If a withdrawal has been pending beyond the expected timeframe, email [email protected] from your registered address with the withdrawal amount and date, and the team will check the status and provide an update.

he77 does not charge fees on withdrawals from the platform side. Your payment provider (bank, JazzCash, Easypaisa) may apply their own transaction fees, which are outside he77's control. Any applicable fees from the payment method side will be visible before you confirm the withdrawal. Check the cashier for current fee information specific to your chosen method.

Yes — PSL is one of the most heavily covered competitions on the he77 sportsbook. During PSL season, markets include match winner, top batsman, top bowler, total sixes, total fours, over-by-over run totals and live in-play betting for every fixture. Markets open as soon as the fixture is confirmed and update throughout the match when betting in-play. Visit the Sports page during PSL season for full market listings.

Yes — live in-play betting is available for cricket including T20 internationals, PSL, Test matches and domestic competitions. Odds update ball by ball during live matches, allowing you to react to what's actually happening rather than being locked into pre-match prices. The he77 Android app is particularly useful for in-play betting since you can follow live scores alongside your open bets in one interface.

Beyond cricket, the he77 sportsbook covers football leagues popular with Pakistani fans, esports tournaments, tennis, basketball and more. Football coverage includes major European leagues as well as international competitions. The Sports page shows the full list of currently available sports and active markets.

Winnings from settled bets are credited to your he77 PKR balance automatically once the relevant market is settled after the event concludes. For live in-play bets, settlement happens as soon as the specific market is resolved — which can be during the match for markets like "next wicket" or "runs in this over". You can track unsettled bets in your account's bet history section.

The Live Casino section features roulette, baccarat, blackjack and a selection of game show formats — all streamed with real dealers in real time. Multiple tables run simultaneously with different betting limits, so players at all budget levels can find a table with PKR minimum bets that suit their current balance.

Yes — live casino tables run 24 hours a day, seven days a week. There are always active tables across the main game types regardless of the time. During peak hours more tables are open across each game type, which means shorter wait times and more seat availability.

Live casino streams use video, so a stable internet connection gives the best experience. Standard 4G mobile data or a Wi-Fi connection works well for most players. If you notice stream quality issues, try switching between Wi-Fi and mobile data, or close other apps and browser tabs that might be using bandwidth. The he77 Android app is generally more stable for live casino on a mobile connection than a mobile browser.

The Slot Games library contains hundreds of titles from a range of game studios. Games include classic three-reel slots, modern video slots with bonus round features, progressive jackpot slots where the prize pool builds over time, and themed titles across a wide variety of categories. New titles are added regularly so the selection continues to grow.

Yes — all slot games on he77 are fully playable on mobile. You can use the mobile browser version of the site or download the he77 Android app for a more optimised experience. The app keeps games running smoothly on mobile data connections and gives you access to the full slot library without needing to be on Wi-Fi.

The Bingo section has multiple rooms running throughout the day with scheduled sessions at different times. Each room has its own ticket price in PKR and its own jackpot. You purchase tickets before the session starts, numbers are drawn automatically, and winnings are credited to your balance as patterns are completed. Rooms vary in ticket price so there are options at every budget level.

Every registered player is automatically enrolled in the VIP programme — there is no separate sign-up needed. VIP points accumulate on every real-money bet you place across cricket betting, live casino, slots and bingo. As your points total grows, you move through tiers with increasingly valuable benefits. See the VIP page for the full tier structure and benefits breakdown.

VIP benefits vary by tier but include cashback on net losses, faster withdrawal processing times, higher withdrawal limits, exclusive promotional offers not available to standard players, and access to a dedicated account management team at higher tiers. Even lower VIP tiers provide meaningful benefits for regular players. The full benefit list by tier is on the VIP page.

VIP point accumulation and expiry policies are detailed in the VIP programme terms available on the VIP page. In general, maintaining regular activity on your account is the best way to preserve your tier status. If you have specific questions about your current points balance or tier, log in and check your VIP dashboard, or contact the support team.

All registered players have free access to deposit limits (daily, weekly or monthly PKR caps), session time reminders, reality check prompts, cooling-off periods and self-exclusion. All tools are available in the Responsible Gaming section of your account settings and can be activated immediately. Full details are on the Responsible Gaming page.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a duration (from 1 week up to permanent) and confirm. Exclusion takes effect immediately. Marketing communications are paused for the duration. Any balance in your account at the time of exclusion is retained and can be requested for withdrawal during the exclusion period. If you cannot or prefer not to log in, email [email protected] from your registered address requesting immediate account restriction.

No. he77 is an adults-only entertainment platform for players who can genuinely afford to use their gaming budget as discretionary entertainment spend. It is not suitable for anyone under 18, anyone in financial difficulty, or anyone who finds it difficult to control their gaming behaviour. Gaming is entertainment — if it stops being enjoyable or starts affecting your finances, daily life or relationships, please use the self-exclusion tool or contact the support team for help.